1. Do I need an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Fast checkout process
Easily view your order status and order history
Receive updates detailing new releases and special promotions
2. What payment methods do you accept?
We accept cash on delivery. When this payment method is selected, the recipient is obliged to pay for the shipment at the time of delivery, and not by credit card.
Acceptable terms and payment methods vary depending on the payment terms in the purchase agreement and may allow cash or electronic payment.
3. How do I set my shipping address?
Because our Site and Service are English-based, all information you type in the English language input method, including punctuation. If certain messages from your address contain non-English letters, you are advised to use similar English letters instead. For example, you can change the message "?" To "C".
4. Can I change my shipping address after placing an order?
Please note that your shipping address cannot be reviewed after your order has been processed or shipped. Please update your shipping address to your residential address instead of your filled address because we don't know how long the destination customs department will receive the package.
5. How long does it take to ship and how can I track my package?
Delivery time depends on the shipping option you choose. Once your order ships, we will email you your tracking number and tracking website. We are not responsible for delays caused by your country's customs department.
6. What do I do if I have missing items in my order?
If something is still missing, please contact us immediately at service@intialy.com.
If you still have any question, please contact us directly at email service@intialy.com.